Papa Cronch Policies

No Refunds Policy

All sales are final. We do not offer refunds or exchanges for any products once an order has been placed.

Exceptions:
Refunds or replacements will only be issued under the following circumstances:

  • The item arrives damaged during shipping.

  • The wrong product was sent.

To be eligible for a refund or replacement under these exceptions, you must contact us within 5 Days of receiving your order. Please include your order number, a description of the issue, and photographic evidence of the damage or incorrect item.

We reserve the right to refuse a refund or replacement if the claim does not meet these conditions.

Shipping Policy

We are committed to getting your order to you as efficiently and reliably as possible. Please review our shipping policy below:

In-Stock Items Only

We ONLY sell what we have in stock—no backorders, no delays due to out-of-stock items.

Order Processing

Processing time depends on when your order is placed:

  • Orders placed Monday through Sunday after 5:00 PM (Mountain Standard Time) will be processed the next day.

  • We ship orders twice a week—on Tuesdays and Saturdays.

Orders placed before 5:00 PM MST on shipping days may be eligible to ship out the same day, depending on volume and order complexity.

Shipping Carriers

We currently ship exclusively via:

  • UPS

  • USPS

Carrier selection is based on the most efficient and cost-effective option for your delivery address.

Tracking Information

Once your order has shipped, you will receive an email with tracking details so you can follow your package’s journey.

Privacy Policy

Effective Date: June 1, 2025

Welcome to www.papacronch.com. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you visit the Site or place an order, we may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, shipping and billing addresses.

  • Order Information: Items purchased, payment method (note: we do not store full payment details), and transaction history.

  • Technical Data: IP address, browser type, device information, and cookies (used to improve website experience).

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders

  • Communicate with you about your order or inquiries

  • Improve and optimize our website and customer experience

  • Send promotional emails (only if you've opted in)

3. Sharing Your Information

We do not sell or rent your personal data. We may share information with third parties only when necessary to:

  • Fulfill orders (e.g., payment processors, shipping carriers like USPS or UPS)

  • Comply with legal obligations

  • Protect our business and prevent fraud

4. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and analyze website traffic. You can adjust your browser settings to disable cookies, but doing so may limit some features of the site.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request corrections or deletions of your data

  • Withdraw consent or object to certain processing

To exercise any of these rights, please contact us at support@papacronch.com.

7. Security

We take reasonable steps to protect your information using secure technologies and practices. However, no method of transmission over the internet is 100% secure.

8. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices. Updates will be posted on this page with a new effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Papa Cronch
Email: support@papacronch.com
Website: www.papacronch.com

Disclosure Policy

Effective Date: June 1, 2025

All products sold on www.papacronch.com are intended for ASMR (Autonomous Sensory Meridian Response) and entertainment purposes only.

⚠️ Not for Consumption

Our products are not edible and not meant for human or animal consumption under any circumstances. Consumption of these items may be dangerous and could lead to adverse health effects.

By purchasing or using our products, you acknowledge and agree to the following:

  • The items are for visual, auditory, and sensory content creation only (e.g., ASMR videos).

  • Papa Cronch is not liable for any health issues, side effects, or injuries resulting from the misuse or ingestion of any product.

  • You assume full responsibility for the safe handling and appropriate use of our items.

Important Reminder

If any item is accidentally ingested or causes an adverse reaction, seek immediate medical attention. Keep all products out of reach of children and pets.

For any questions regarding product safety or use, please contact us at support@papacronch.com.

Papa Cronch
www.papacronch.com